Terms & Conditions
Information About Us
The Website is operated by OWL Eyewear.
1. General Provisions
1.1 These Terms and conditions are applicable to any use of the Website.
1.2 The services provided under the Website are supplied by OWL and its subsidiaries, its ultimate holding company and its subsidiaries (“Group”).
2. Accessing our Website
2.1 We reserve the right to withdraw or amend the service we provide on our Website, at any time and for any reason, without notice to you. We will not be liable for any reason if the Website is unavailable for any period or at any time.
2.2 From time to time, we may restrict access to some parts of our Website to users who have registered with us. You must complete registration before you may place an order for the first time for any products advertised on the Website. Your account details can be updated at any time – see “My Account”
3. Reliance on the information displayed
3.1 Whilst we strive to ensure that the information provided on the Website is current, accurate and up to date at the date of publication, we cannot make guarantees, conditions, representations or warranties (express or implied) as to the reliability, accuracy or completeness of such information.
We shall not be liable for any direct, indirect or consequential loss or damage resulting from the use of or any action taken in reliance on any information appearing on the Website. This does not affect our liability for death or personal injury arising from our negligence, nor for fraud or misrepresentation as to a fundamental matter or other liability that cannot by law be excluded.
4. Buying goods through our Website
Contracts for the sale of goods formed through our Website are governed by our Terms and Conditions of Purchase. Please read the following points carefully. Please understand that if you do not agree to the Terms and Conditions of Purchase, you will not be able to order any products from this Website.
4.1 Items on our website
While we do our best to describe and display every Item as accurately as possible, you should be aware that the color and appearance of the Item appearing on your computer monitor or any other display might differ from the actual color and appearance of the Item. The suppliers provide all product information and any misinformation will be directed back to the suppliers.
All Product descriptions, information, and content posted on this Site are provided ‘as is’ and without warranties express, implied or otherwise howsoever arising. Product image as seen on the Website may slightly differ from the actual.
4.2 Purchasing Items Online
You will receive a confirmation email shortly once you place an item online. This is only a confirmation of your order which does not constitute the acceptance of your order.
4.3 Order Cancellation
We reserve the right to remove or edit any contents and/or withdraw any Products from this Site at any time on this Site. We will do our best to process all Orders but there may be unexpected circumstances wherein, we may need to cancel an order after we have sent you an Order Confirmation, which we reserve the right to do at any time, at our sole discretion.
If we cancel your order after you paid, the payment amount will be fully refunded to you and credited to your original purchase method.
5. Price and Payment
All prices on this website are shown in Malaysia Ringgit (RM).
5.2 Payment methods
We accept payments in Malaysia Ringgit only by Credit Card, Debit Card and Bank Transfer. Any additional payment method in the future will be communicated clearly on our website.
5.3 Custom Charges
Any custom charges associated with any online orders are to be paid by the customer directly to the customs.
5.4 Errors on Product Pricing or Description
In the event of any appearance of error in the price of any Products, which you have ordered, we will inform you of this promptly and give you the option of reordering at the correct price or canceling it. If you are unreachable, we will treat the order as canceled. If you cancel your order before the item(s) is shipped and you have already paid for your order, you will receive a full refund to your original purchase method.
5.5 Card Information
We encrypt your credit or debit card to ensure you have a safe purchasing experience. By clicking purchase you are authorizing the payment and confirming that the card is yours.
6.1 We aim to deliver the Product(s) ordered by you to your mailing address within the standard delivery times (as stated in the Order Confirmation).
6.2 OWL aims to deliver all orders within the 48 hours timeframe. Our shipping timeframe is between 9am – 6pm Monday to Friday.
6.2 We shall not be responsible for any delays caused by customs clearance or any errors by logistics company, as well as refunding of shipping costs, however, we will make reasonable efforts to assist you regarding such delays within an acceptable timeframe.
6.3 Upon delivery of the Product, you may be required to sign for the delivery. You may contact OWL for any faults, damage, and defects of the product. Documents delivered with the products are required upon request.
6.4 We will not exchange or refund products that were shipped to an inaccurate address as a result of typing errors such as missing details and consequently additional shipping cost may incur to your purchased Products.
6.5 All risk of damage and loss of the Products shall pass to the Buyer once the package is shipped from OWL warehouse.
6.8 If delivery or collection is delayed due to unreasonable reasons by you (within one week of our first attempt to deliver the Product to you), we may do either or both of the following:
(a) Charge you for any fee and other costs reasonably incurred by us; or
(b) Canceling the contract, in which case we will refund to you or your original purchase method as applicable for any money already paid to us under the Contract, less our reasonable administration charges (including for attempting to deliver and then returning the Product, and any storage fees as provided. You acknowledge that the Products are standard and not customized to fit any particular requirements that you may have.
7.1 Item(s) can only be returned under these conditions:
- Items must be returned within 7 days from the date of purchase.
- Item(s) is not the item that you ordered. Model, size, or color is different from what is indicated on the order summary, or there are missing items or parts inside the packaging.
- Item(s) must be unopened and unused (E.g. Contact Lenses), with original labels/tags attached and without any damage, breakage or scratches.
- Item(s) sent does not fit the product description, damaged or defective.
7.2 It is necessary to fill in the return form before returning the item(s), we are not responsible for any loss/damage during the transit from you to our warehouse.
7.3 Eligible item(s) received from the customer will be processed for exchange or refund in 7-10 business days.
7.4 Once processed, the payment will be credited back to your original payment method or in the form of store credits. *Money might take up to 15 days before appearing in your bank account depending on your card issuer.
7.5 Customer will be responsible for delivery charges if a return is initiated.
7.6 For item(s) that are found by the customer to be damaged/defective upon delivery, you can choose either of the following:
- A full refund of the purchase price credited back to your original purchase method.
- Replacement of the same item sent to you without delivery charges. (Defective or damaged item(s) must be returned and verified by us first)
8. Privacy and information about you and your visits to our Website
9. Intellectual Property Rights Policy
9.1 We are the owner of all intellectual property rights in our Website and in the contents published on it. Those works are protected by copyright and trademark laws in Malaysia and around the world. All such rights are reserved.
9.2 You may not infringe any of the intellectual property rights associated with the design, manufacture, branding, and packaging of any products advertised on the Website nor introduce any modifications to the products supplied by the Group unless you have written permission from us or our licensors.
9.3 Use of the Website does not constitute a license to use in any way, any of the registered or unregistered trademarks owned by, or licensed to, the Group, including but not limited to the words and logos “OWL ” and any of the brands advertised on the Website.
10. Rules for use of content
10.1 Commercially exploiting any content obtained from the Website without the express written permission of OWL is prohibited. and must abide by the trademark, copyright and other proprietary restrictions and licenses displayed on the Website.
11. Changes to the Website
12. Disclaimers and Limitation of Liability
12.1 The Company will not be liable to you or any person for any loss or damage of any kind as a result of the unauthorized use of the Website and the use of any information contained within it.
12.3 The Group does not limit or restrict its liability for fraudulent misrepresentation or death, or personal injury should it arise from the negligence of OWL , its directors, employees, affiliates, or other representatives or for any liability that cannot by law be excluded.
12.5 The Group will use its reasonable power to ensure that the Website is fully operational. Due to the nature of the Internet, the Group cannot guarantee that the Website will be free from delays, interruptions or errors.
If you breach these Terms & Conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation when you breach these Terms & Conditions.